Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Dear Valued Member, Thank you for taking the time to provide your feedback. Your responses will help us improve our services and better meet your needs. This survey will take approximately 7 minutes to complete. All responses are confidential. Section 1: Member Profile & Demographics1. What is your primary affiliation/Employer? *JudiciaryOCB (Business, Private Practice, Employee of a Private Company)ODPPState LawCounty GovernmentDiasporaOther (Please specify)Please specify other Affiliation/Employer2. Please indicate your age bracket: *18 – 30 years31 – 45 years46 – 60 yearsOver 60 years3. How long have you been a member of Sheria SACCO? *Less than 1 year1–5 years6 – 10 years11 - 20 yearsOver 20 yearsSection 2: Product & Channel Usage4. Which Sheria SACCO products do you currently patronize? (Check all that apply)FOSA Ordinary AccountShewisaBosa DepositsChildaFixed DepositShare CapitalShariah Compliant ProductLoans (Specify)Please specify other loans5. Which channels do you primarily use to access your funds or services? *- Please select -Option 1 – ATM CardOption 2 - Sheria Senti AppOption 3 - USSD *472#Option 4 - FOSA – MilimaniOption 5 – Cheque BookSection 3: Service Quality & Reliability6. Please rate your level of satisfaction with the following: (Use a scale of 1–5, where 1 = Very Dissatisfied and 5 = Very Satisfied) * Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied Ease of accessing servicesVery DissatisfiedEase of accessing services Very DissatisfiedDissatisfiedEase of accessing services DissatisfiedNeutralEase of accessing services NeutralSatisfiedEase of accessing services SatisfiedVery SatisfiedEase of accessing services Very SatisfiedTimeliness in processing loan applicationsVery DissatisfiedTimeliness in processing loan applications Very DissatisfiedDissatisfiedTimeliness in processing loan applications DissatisfiedNeutralTimeliness in processing loan applications NeutralSatisfiedTimeliness in processing loan applications SatisfiedVery SatisfiedTimeliness in processing loan applications Very SatisfiedTimeliness in processing deposit variationsVery DissatisfiedTimeliness in processing deposit variations Very DissatisfiedDissatisfiedTimeliness in processing deposit variations DissatisfiedNeutralTimeliness in processing deposit variations NeutralSatisfiedTimeliness in processing deposit variations SatisfiedVery SatisfiedTimeliness in processing deposit variations Very SatisfiedTimeliness in initiating loan deductionsVery DissatisfiedTimeliness in initiating loan deductions Very DissatisfiedDissatisfiedTimeliness in initiating loan deductions DissatisfiedNeutralTimeliness in initiating loan deductions NeutralSatisfiedTimeliness in initiating loan deductions SatisfiedVery SatisfiedTimeliness in initiating loan deductions Very SatisfiedAvailability of information about SACCO products and policiesVery DissatisfiedAvailability of information about SACCO products and policies Very DissatisfiedDissatisfiedAvailability of information about SACCO products and policies DissatisfiedNeutralAvailability of information about SACCO products and policies NeutralSatisfiedAvailability of information about SACCO products and policies SatisfiedVery SatisfiedAvailability of information about SACCO products and policies Very SatisfiedReliability of digital services (Sheria Senti, USSD)Very DissatisfiedReliability of digital services (Sheria Senti, USSD) Very DissatisfiedDissatisfiedReliability of digital services (Sheria Senti, USSD) DissatisfiedNeutralReliability of digital services (Sheria Senti, USSD) NeutralSatisfiedReliability of digital services (Sheria Senti, USSD) SatisfiedVery SatisfiedReliability of digital services (Sheria Senti, USSD) Very SatisfiedSecurity of your personal and financial dataVery DissatisfiedSecurity of your personal and financial data Very DissatisfiedDissatisfiedSecurity of your personal and financial data DissatisfiedNeutralSecurity of your personal and financial data NeutralSatisfiedSecurity of your personal and financial data SatisfiedVery SatisfiedSecurity of your personal and financial data Very Satisfied Section 4: Staff Performance & Support7. How satisfied are you with the professionalism and courtesy of Sheria SACCO staff?Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied8. Please rate your satisfaction with the following aspects of staff support: (Use a scale of 1–5, where 1 = Very Dissatisfied and 5 = Very Satisfied) * Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied Staff knowledge and competenceVery DissatisfiedStaff knowledge and competence Very DissatisfiedDissatisfiedStaff knowledge and competence DissatisfiedNeutralStaff knowledge and competence NeutralSatisfiedStaff knowledge and competence SatisfiedVery SatisfiedStaff knowledge and competence Very Satisfied Speed of addressing your queries and concernsVery Dissatisfied Speed of addressing your queries and concerns Very DissatisfiedDissatisfied Speed of addressing your queries and concerns DissatisfiedNeutral Speed of addressing your queries and concerns NeutralSatisfied Speed of addressing your queries and concerns SatisfiedVery Satisfied Speed of addressing your queries and concerns Very SatisfiedEffectiveness/Final resolution of complaintsVery DissatisfiedEffectiveness/Final resolution of complaints Very DissatisfiedDissatisfiedEffectiveness/Final resolution of complaints DissatisfiedNeutralEffectiveness/Final resolution of complaints NeutralSatisfiedEffectiveness/Final resolution of complaints SatisfiedVery SatisfiedEffectiveness/Final resolution of complaints Very Satisfied Section 5: Value & Overall Member Experience9. How likely are you to recommend Sheria SACCO to your friends, family, or colleagues? (Use a scale of 0–10, where 0 = Not at all Likely and 10 = Extremely Likely) * Not at all Likely Extremely Likely 012345678910 10. What do you like most about Sheria SACCO?[Open-ended response box] 11. What areas can Sheria SACCO improve to serve you better?[Open-ended response box] Section 6: New Product and Service Proposal12. Are there any products or services you would like Sheria SACCO to introduce?[Open-ended response box] Thank You for Your Feedback! Your responses will be treated with confidentiality and will only be used to enhance our services. If you have additional comments or suggestions, please feel free to share them:Would you like Sheria SACCO to follow up with you about your feedback?Yes (If Yes, please provide your contact information)No If Yes (please provide your contact information)Submit
