Head of Business Development, Marketing and Member Experience
Sheria DT Sacco Society Limited wishes to recruit a competent individual to fill the position of Head of Business Development, Marketing and Member Experience.
Reporting To: CEO
Department: Marketing
Location: Head Office
Terms of Service: Five (5)-year renewable contract
Job Grade: 2
Job Summary
The position holder will drive business growth, strengthen brand presence and transform member journeys while aligning departmental performance with the SACCO’s strategic vision and SASRA requirements.
Key Responsibilities
- Lead the strategic and operational direction of Business Development, Marketing and Member Experience in line with SASRA requirements.
- Drive market expansion, lead generation and sales conversion to grow membership, deposits and the loan portfolio.
- Develop strategic partnerships and high-value member relationships to improve retention and product uptake.
- Use market intelligence and customer analytics to guide brand positioning, demand forecasting and campaign execution.
- Lead multi-channel campaigns, vendor partnerships, brand consistency and optimal budget allocation.
- Improve member journeys through effective feedback and complaint-resolution mechanisms across touchpoints.
- Track performance through CRM and analytics platforms, report outcomes and refine growth strategies.
- Build and lead a high-performing, member-centric departmental team.
- Perform any other duties assigned from time to time.
Qualifications, Experience and Competencies
- A minimum of a Bachelor’s degree in Marketing or another relevant field from a recognized university; a Master’s degree is an added advantage.
- Active membership in a relevant professional body such as MSK, CIM or PRSK is highly desirable.
- At least 10 years of relevant experience, including a minimum of 5 years at Head of Department or senior management level.
- Proven track record in business development, market expansion, brand positioning, partnership growth and member experience management.
- Solid understanding of SACCO operations, SASRA guidelines and risk management principles.
- Strong monitoring and evaluation capability, including budget management, ROI assessment, performance analytics and executive reporting.
- Advanced MS Excel skills with working knowledge of CRM, digital marketing and analytics platforms.
- Strategic leadership capability with strong analytical judgement, communication skills and a result-oriented, member-centric approach.
Application Procedure
Interested and suitably qualified candidates are invited to submit a detailed CV and cover letter, clearly indicating their current and expected remuneration.
Email: human.resource@sheriasacco.coop
Subject: Head of Business Development, Marketing and Member Experience
Deadline: 19th August 2026 at 5:00 PM
Only shortlisted candidates will be contacted.
Canvassing in any form will lead to automatic disqualification.
Personal data submitted will be processed solely for recruitment and selection purposes in accordance with the Data Protection Act, No. 24 of 2019 (Kenya). Shortlisted candidates will be required to satisfy applicable integrity and governance requirements.
Sheria DT Sacco is an Equal Opportunity Employer. Women, persons with disabilities and other minority groups are encouraged to apply.
Head of Finance
Sheria DT Sacco Society Limited wishes to recruit a competent individual to fill the position of Head of Finance.
Reporting To: CEO
Department: Finance
Location: Head Office
Terms of Service: Five (5)-year renewable contract
Job Grade: 2
Job Summary
The position holder will oversee financial management, reporting, budgeting, treasury, internal controls, compliance and financial risk management to support prudent growth and institutional sustainability.
Key Responsibilities
- Provide strategic financial leadership and translate corporate objectives into effective financial policies, frameworks and operational plans.
- Lead, coach and develop the Finance team, promoting accuracy, accountability, integrity and continuous improvement.
- Maintain complete, accurate and timely accounting records in compliance with legislation, IFRS, SASRA guidelines and internal policies.
- Prepare and present financial statements, management accounts, Board reports and statutory reports on a monthly, quarterly, half-yearly and annual basis.
- Oversee treasury management, cash-flow forecasting, liquidity management, investment monitoring and financial risk management.
- Prepare, monitor and control the Society’s revenue, capital and expenditure budgets in line with approved plans.
- Ensure compliance with financial regulations, tax obligations, internal controls, SASRA requirements, KRA requirements and applicable co-operative society legislation.
- Liaise with external auditors, KRA, banks, SASRA and other relevant institutions on financial, tax, audit and regulatory matters.
- Oversee the Fixed Assets Register, investment portfolio performance and emerging financial risks, providing timely advice to management.
- Promptly alert the CEO and Board to material financial irregularities, control weaknesses, emerging risks or areas of non-compliance.
- Manage banking relationships and capital-market engagements to support the Society’s funding strategy and growth plans.
- Collaborate with the CEO in the formulation, implementation and performance monitoring of the Society’s strategic plan.
- Perform any other duties assigned from time to time.
Qualifications, Experience and Competencies
- Bachelor’s degree in a business-related field from a recognized university; a Master’s degree or MBA is an added advantage.
- CPA(K) and active membership in good standing with ICPAK.
- At least 10 years relevant working experience, with at least two years at senior management level.
- Deep and demonstrable knowledge of SASRA regulations, IFRS and the Co-operative Societies Act.
- Proven track record in financial reporting, budget management, treasury operations, internal controls and regulatory compliance.
- Proficiency in ERP or core banking systems and Microsoft Excel; experience with Navision or equivalent is an added advantage.
- Strategic financial thinking, strong commercial acumen and sound business judgement.
- Exceptional analytical and numerical skills with meticulous attention to detail.
- Strong leadership and people-management capabilities.
- Excellent written and verbal communication skills, including the ability to present complex financial information.
- Unimpeachable integrity, professional independence and the confidence to challenge at all levels.
Application Procedure
Interested and suitably qualified candidates are invited to submit a detailed CV and cover letter, clearly indicating their current and expected remuneration.
Email: human.resource@sheriasacco.coop
Subject: Head of Finance
Deadline: 19th August 2026 at 5:00 PM
Only shortlisted candidates will be contacted.
Canvassing in any form will lead to automatic disqualification.
Personal data submitted will be processed solely for recruitment and selection purposes in accordance with the Data Protection Act, No. 24 of 2019 (Kenya). Shortlisted candidates will be required to satisfy applicable integrity and governance requirements.
Sheria DT Sacco is an Equal Opportunity Employer. Women, persons with disabilities and other minority groups are encouraged to apply.
Head of Information, Communication and Technology (ICT)
Sheria DT Sacco Society Limited wishes to recruit a competent individual to fill the position of Head of Information, Communication and Technology (ICT).
Reporting To: CEO
Department: ICT
Location: Head Office
Terms of Service: Five (5)-year renewable contract
Job Grade: 2
Job Summary
The position holder will provide leadership for the technology roadmap, safeguard ICT infrastructure, strengthen cybersecurity frameworks, optimize enterprise systems, and enhance digital services to support sustainable institutional growth.
Key Responsibilities
- Develop and implement the SACCO’s ICT strategy in alignment with corporate objectives and the digital transformation agenda.
- Provide leadership in the adoption of appropriate technologies, including mobile, online and member-service platforms.
- Oversee ICT infrastructure operations and ensure high system availability, performance, reliability and user support across the Society.
- Manage enterprise systems, including core banking platforms such as Navision or equivalent, cloud infrastructure, virtualization environments and ERP systems.
- Implement and enforce cybersecurity controls, including LAN/WAN management, firewall administration, access controls, incident response and compliance with ICT security policies.
- Develop, test and maintain disaster recovery and business continuity arrangements, including data backup, redundancy and system restoration protocols.
- Lead ICT governance and ensure compliance with regulatory requirements, internal policies, industry standards and approved ICT procedures.
- Manage ICT projects from concept and business case development through implementation, user acceptance and post-implementation review.
- Manage ICT vendors and service providers, ensuring service-level agreements, licences, contracts and support obligations are properly monitored.
- Prepare and present ICT performance, risk, project and compliance reports to management and other relevant governance forums.
- Lead, mentor and develop the ICT team, promoting innovation, accountability and continuous improvement.
- Perform any other duties as may be assigned from time to time.
Qualifications, Experience and Competencies
- Bachelor’s degree in Computer Science, Information Technology or a related field from a recognized university; a Master’s degree is an added advantage.
- Relevant professional ICT certifications such as Cisco CCNA/CCNP, Microsoft, VMware or ITIL are highly desirable; membership of a recognized ICT professional body is an advantage.
- Minimum 5 years in a similar role, preferably in a SACCO or financial institution.
- Experience with Navision/core banking systems, BOSA/FOSA operations, and cloud infrastructure such as Hyper-V or VMware.
- Strong hands-on knowledge of networking technologies, routing, switching, firewalls and enterprise infrastructure management.
- Proven ability to lead ICT strategy, digital transformation and technology-enabled service improvement.
- Strong project management, vendor management and contract monitoring skills.
- Excellent interpersonal and communication skills, including the ability to explain technical issues to non-technical users and decision-makers.
- High personal integrity, sound judgement, resilience under pressure and a strong results orientation.
Application Procedure
Interested and suitably qualified candidates are invited to submit a detailed CV and cover letter, clearly indicating their current and expected remuneration.
Email: human.resource@sheriasacco.coop
Subject: Head of ICT
Deadline: 19th August 2026 at 5:00 PM
Only shortlisted candidates will be contacted.
Canvassing in any form will lead to automatic disqualification.
Personal data submitted will be processed solely for recruitment and selection purposes in accordance with the Data Protection Act, No. 24 of 2019 (Kenya). Shortlisted candidates will be required to satisfy applicable integrity and governance requirements.
Sheria DT Sacco is an Equal Opportunity Employer. Women, persons with disabilities and other minority groups are encouraged to apply.
Credit Assistant – Recovery
Sheria Sacco Society Limited wishes to recruit a competent individual with knowledge and experience in Sharia-compliant financial products and services to fill the position of Credit Assistant – Recovery. This position will be based in Nairobi, Head Office.
Term of Service: Permanent and Pensionable, starting at Job Group SG7 of the Sheria Sacco Grades.
Reporting Structure: Reports to General Manager, Credit Department.
Position Purpose
Contact members with non-performing loan accounts (Substandard, Doubtful and Loss) and inform them of their debt and the various options available for repayment.
Main Duties & Responsibilities
- Locate and contact clients primarily through phone, email and mobile communication regarding overdue debts.
- Negotiate payment plans and schedules that suit members’ financial situations while ensuring recovery of the debt.
- Advise members on available payment options and possible recovery actions where no agreement is reached.
- Maintain and update delinquent member files, including dates, times and details of communication.
- Prepare and issue recovery notices and correspondence to members with overdue debts.
- Contact guarantors of defaulting members and advise them on their obligations and available options.
- Write to employers, debt collectors and lawyers where members fail to honor payment obligations.
- Liaise with the Loan Recoveries and Monitoring Officer in preparing statements for lawyers, auctioneers, credit reference bureaus and debt collectors.
- Perform any other duties assigned from time to time.
Competences, Skills and Academic Qualifications
Skills and Competencies
- Demonstrable knowledge of Islamic finance principles and Sharia-compliant financial products.
- Understanding of Sharia-compliant financing contracts including Murabaha, Ijarah, Musharakah, Mudarabah, Salam, Istisna and Qard Hasan.
- Knowledge of Sharia governance, ethical financing principles and regulatory compliance.
- Strong analytical, communication, negotiation and member relationship management skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and accurate record-keeping.
- Data entry proficiency and ability to work with digital systems.
- Good computer skills and familiarity with multiple software applications.
- Basic mathematics and financial calculation skills.
Minimum Qualifications and Experience
- At least a Diploma in a relevant business-related field with mandatory knowledge of Islamic Finance and Sharia-compliant financial products and services.
- Practical working experience in a SACCO, bank or Islamic financial institution involving Sharia-compliant financing, credit administration, recoveries or member advisory services will be an added advantage.
- Preference will be given to candidates with formal qualifications or professional certifications in Islamic Finance, Shariah Review & Audit, Islamic Banking or related disciplines.
Application Procedure
Interested and qualified candidates are invited to submit an Application Letter, detailed Curriculum Vitae (CV) and copies of academic documents in one PDF file.
Email: human.resource@sheriasacco.coop
Subject: Credit Assistant – Recovery
Deadline: 14th August 2026 at 5:00 PM
Sheria DT Sacco is an Equal Opportunity Employer. Women, persons with disabilities and other minority groups are encouraged to apply.
Only qualified and successful candidates shall be contacted for interviews.